Privacy Policy — betorder

1. Data We Collect

betorder collects personal data only to the extent necessary to operate a safe, compliant, and enjoyable online betting and casino platform for players across Bangladesh. We do not collect data for its own sake. Below is a comprehensive description of the categories of data we may collect from you.

1.1 Registration & Account Data

When you create a betorder account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna), email address, and mobile phone number. This information is required to create and identify your account, to verify that you meet the minimum age requirement of 18 years, and to communicate with you regarding your account activity.

1.2 Identity Verification (KYC) Data

In compliance with our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, we may collect copies of government-issued identity documents including your Bangladesh National Identity Card (NID), valid passport, or driving licence. We may also collect proof-of-address documents such as recent utility bills or bank statements. Where required, we collect proof of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad account registered in your name). KYC documents are processed by our dedicated compliance team and, where applicable, by authorised third-party identity verification services.

1.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your betorder account. This includes deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers (such as the last four digits of a card or the mobile number associated with your bKash, Nagad, Rocket, or Upay account), and transaction reference numbers. We do not store full payment card numbers on our servers; card data is handled by our PCI-compliant payment partners.

1.4 Betting & Gaming Activity Data

We maintain a complete record of your wagering activity on the betorder platform. This includes sports bets placed (markets, selections, odds, stake amounts, and outcomes), casino and live dealer game sessions (game titles, session duration, wager amounts, and results), crash game rounds, bonus offers claimed, and wagering progress toward any applicable requirements. This data is essential for the proper functioning of the platform, for dispute resolution, and for our responsible gaming monitoring obligations.

1.5 Technical & Usage Data

When you access betorder, our servers and analytics systems automatically record certain technical information about your session. This includes:

• IP address and approximate geolocation (country and city level)
• Browser type and version, operating system, and device type
• Pages visited within betorder, navigation paths, and time spent on each page
• Referring URL (the page you visited before arriving at betorder)
• Session timestamps, login history, and logout events
• Error logs and crash reports where a technical issue occurs during your session

1.6 Communications Data

If you contact betorder's customer support team via live chat, email (support@betorder), or WhatsApp, we retain records of those communications. This includes the content of messages, timestamps, and any attachments or screenshots you share with us. These records are used to resolve your query, to improve our support quality, and to maintain an audit trail in the event of a formal complaint or dispute.

1.7 Responsible Gaming Data

If you make use of betorder's responsible gaming tools — such as setting deposit limits, activating a cool-off period, or requesting self-exclusion — we record those preferences and the dates on which they were activated or modified. This data is used to enforce the limits you have set and to monitor compliance with self-exclusion requests.

2. How We Use Your Data

betorder uses the personal data we collect for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The primary purposes for which we process your personal data are set out below.

2.1 Account Management & Platform Operation

We use your registration and account data to create, maintain, and administer your betorder account. This includes processing your betorder Login sessions, managing your wallet balance, applying bonus credits, recording your betting and gaming history, and enabling you to access the full range of platform features.

2.2 Identity Verification & Fraud Prevention

We use KYC data, transaction data, and technical data to verify your identity, confirm that you meet the 18+ age requirement, detect and prevent fraudulent activity (including multi-accounting, use of stolen payment credentials, and collusion), and to comply with our anti-money laundering (AML) obligations. Our compliance and fraud prevention systems may apply automated analysis to betting patterns and transaction behaviour to flag unusual activity for manual review.

2.3 Payment Processing

We use your financial and transaction data to process deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — and to maintain accurate financial records for your account.

2.4 Customer Support

We use your communications data and account data to respond to your queries, resolve disputes, investigate complaints, and provide technical assistance. Support communications may be reviewed by our quality assurance team to improve the standard of service we deliver.

2.5 Legal & Regulatory Compliance

We are required by the terms of our operating licence and by applicable international gaming regulations to retain certain categories of data for specified periods. We use your data to prepare reports for our licensing authority, to respond to lawful requests from regulators, courts, or law enforcement agencies, and to demonstrate our compliance with responsible gaming obligations.

2.6 Responsible Gaming Monitoring

We use your betting activity data, session data, and responsible gaming preferences to monitor for signs of problematic gambling behaviour, to enforce the limits you have set, and to reach out proactively where our monitoring indicates that a player may be experiencing difficulty. This use of data is central to our responsible gaming commitment and is in your interest.

2.7 Platform Improvement & Analytics

We use aggregated, anonymised technical and usage data to analyse how players interact with betorder, identify areas for improvement, test new features, and optimise the performance of the platform. Where analytics tools are used, they are configured to anonymise data at the earliest practical point so that individual players cannot be re-identified from analytical datasets.

2.8 Marketing Communications

If you have opted in to receive promotional communications, we may use your email address or phone number to notify you of bonus offers, seasonal promotions (such as BPL cricket season specials, Eid offers, or Pohela Boishakh promotions), and platform updates. You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing does not affect the delivery of transactional communications (such as withdrawal confirmations and security alerts), which are sent regardless of marketing preference.

3. Legal Basis for Processing

For each category of personal data we process, betorder relies on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to provide you with the services you have signed up for — account creation, bet processing, payment handling, and customer support. Without this processing, we cannot deliver the platform to you.
• Legal Obligation: Processing required to comply with our obligations under our gaming licence, AML regulations, and applicable law — including KYC verification, transaction record-keeping, and responding to lawful requests from authorities.
• Legitimate Interests: Processing conducted in the legitimate interests of betorder and its players, where those interests are not overridden by your privacy rights. This includes fraud detection, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: Processing based on your freely given, informed consent — primarily for marketing communications. You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Data Sharing & Third Parties

betorder does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the specific circumstances described below, and only to the minimum extent necessary.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners. This includes mobile financial service operators (bKash, Nagad, Rocket, Upay) and international card networks (Visa, Mastercard) and their acquiring banks. These providers process your payment data in accordance with their own privacy policies and applicable financial regulations. betorder does not transmit full card data to its own servers.

4.2 Identity Verification Partners

We may use authorised third-party identity verification providers to assist with KYC checks. These providers may process your identity document images and biometric data (such as a liveness check) on our behalf, subject to contractual obligations that restrict their use of your data to the purpose of identity verification for betorder.

4.3 Game Providers

Casino and live dealer games on betorder are supplied by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. These providers may receive a pseudonymised player identifier and game session data to deliver their games and to support fair-play certification. They do not receive your full name, NID, or financial details.

4.4 Regulatory & Law Enforcement Authorities

betorder will disclose personal data to licensing authorities, regulatory bodies, courts, or law enforcement agencies when required to do so by law, by court order, or by a lawful request from a competent authority. We will, where permitted by law, notify you of any such request unless doing so would compromise an investigation or violate a legal prohibition on disclosure.

4.5 Professional Advisors

We may share limited personal data with our legal advisors, auditors, and accountants where necessary for the provision of their professional services. All such advisors are bound by confidentiality obligations.

4.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betorder's business, player account data may be transferred as part of that transaction. In such circumstances, betorder will ensure that any acquirer is bound by privacy obligations at least as protective as those set out in this Privacy Policy, and we will notify affected players in advance.

5. Cookies & Tracking Technologies

betorder uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather analytics data. A cookie is a small text file placed on your device by your browser when you visit a website. The categories of cookies we use are described below.

5.1 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of betorder — in particular, your betorder Login session cannot be maintained without session cookies. For analytics and marketing cookies, you may opt out by updating your communication and privacy preferences within your account settings.

5.2 Local Storage & Session Storage

In addition to cookies, betorder may use browser local storage and session storage to temporarily cache data such as your current game state, active bet slip contents, and interface preferences. This data is stored on your device only and is not transmitted to betorder servers unless you take an action that triggers a platform request (such as confirming a bet).

6. Data Retention

betorder retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. The table below summarises our standard retention periods by data category.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Data that has been anonymised — so that it can no longer be linked to an identifiable individual — may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

betorder respects your rights over your personal data. Depending on applicable law, you may hold the following rights in relation to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data betorder holds about you and to receive information about how that data is processed. Requests will be fulfilled within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings after completing your betorder Login.
• Right to Erasure: You may request that we delete your personal data. This right is subject to exceptions — in particular, we are legally required to retain certain categories of data (such as KYC records and financial transaction data) for specified periods regardless of a deletion request. Where deletion is possible, it will be actioned within 30 days.
• Right to Restriction of Processing: You may request that we suspend active processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is under investigation.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on betorder's legitimate interests — including direct marketing. Where you object to direct marketing, we will cease that processing immediately. For other legitimate-interest processing, we will assess whether our interests are overridden by your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact betorder's data team by emailing support@betorder with the subject line "Privacy Rights Request" and your registered account username. We will acknowledge your request within 5 business days and respond fully within 30 calendar days. We may need to verify your identity before processing your request — this is to protect you against unauthorised requests made in your name.

8. Data Security Measures

betorder takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our core security measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and betorder servers — your betorder Login session and all financial transactions are encrypted in transit.
• Encryption of sensitive data at rest, including identity documents, financial records, and authentication credentials.
• Strict access controls — only authorised personnel with a documented business need can access personal data, and all access is logged and audited.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of protection to your betorder Login.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Segregation of player data environments from development and testing environments.
• Formal data breach response procedures — in the event of a confirmed data breach affecting your personal data, betorder will notify affected players and relevant authorities within the timeframes required by applicable law.

8.1 Your Role in Security

While betorder takes robust technical steps to protect your data, security is a shared responsibility. You play an essential role by keeping your betorder Login credentials strictly private, using a strong and unique password, enabling 2FA, and logging out of your account on shared or public devices. betorder will never ask you for your password or one-time PIN via email, chat, or any other channel. Any communication purporting to be from betorder and requesting your credentials should be treated as fraudulent and reported to us immediately.

8.2 Changes to This Privacy Policy

betorder may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered account holders via email or via an on-platform notification at least 7 days before the changes take effect. The updated policy will be published on this page with a revised effective date. Continued use of betorder following notification of a policy update constitutes acceptance of the revised policy.